Last updated: 22 September 2026
These terms apply whenever you book a service from Force Energy Technical Services Co. LLC ("FETSCO", "we", "us"), whether through our website, by phone, or through a client portal account. By booking a service, you agree to these terms.
When you book a service, we'll confirm an appointment window. We'll do our best to keep it, but timing can shift with traffic, prior jobs running long, or parts availability — we'll keep you updated if it does. You can reschedule or cancel a booking any time before the technician is dispatched by contacting us or through Track My Order.
Our technician diagnoses the fault on site and confirms the price with you before any repair work begins. You are never charged for work you haven't approved. If a repair turns out to need parts or work beyond the original diagnosis, we'll quote the additional cost separately before proceeding.
Payment is due on completion of the work, unless you have a standing account arrangement with us (typical for our business/warranty clients). We accept cash and standard electronic payment methods. Invoices are issued for every job.
Every repair we carry out — whether under manufacturer warranty or not — comes with FETSCO's own 90-day written service guarantee covering the specific fault repaired. Parts we fit keep their own manufacturer warranty where applicable. The guarantee doesn't cover a new, unrelated fault, misuse, or damage occurring after our visit.
You're responsible for providing our technician safe, reasonable access to the appliance at the agreed time. If access can't be arranged and we're unable to complete the visit as a result, a call-out or rescheduling charge may apply.
We take reasonable care in every job we carry out. We are not responsible for pre-existing faults, general wear and tear unrelated to the repair performed, or issues arising from a customer's own subsequent misuse of the appliance. Nothing in these terms limits any right you have under UAE consumer protection law.
You can cancel a booking free of charge any time before a technician has been dispatched to your location. Once a technician is en route or on site, a call-out charge may apply if the job is cancelled at that point.
These terms are governed by the laws of the United Arab Emirates, and any dispute is subject to the exclusive jurisdiction of the UAE courts.
Questions about these terms? Call us at +971 55 927 7447 or use the details on our Contact page. See also our Privacy Policy.
These terms may be updated from time to time; the "Last updated" date above always shows the current version.